Published: 12 September 2026 · The refund policy in Section 4 has applied to Shields Outbound client agreements since 2 June 2026.
These Terms of Service ("Terms") govern all services provided by Shields Outbound ("we", "us", "our") to any client ("you", "your"). By engaging our services, signing a proposal or order form, or making any payment to us, you agree to be bound by these Terms. If a signed agreement between us conflicts with these Terms, the signed agreement controls.
We provide outbound lead generation services, including but not limited to: building and managing cold email sending infrastructure (domains, inboxes, warm-up and deliverability management), building targeted lead lists, writing and running email campaigns, managing replies, and delivering leads that meet qualification criteria agreed with you before launch. The specific scope, deliverables, pricing and qualification criteria for your engagement are set out in your proposal, order form or written agreement with us.
All payments made to Shields Outbound are final and non-refundable.
This applies to all fees, including setup fees, per-lead fees, retainer payments and any other charges, whether paid before or after services are performed.
The reason is the nature of the work: our costs are incurred as the work is performed. By the time fees are paid, we have typically already purchased domains and inboxes, warmed infrastructure, built lead lists, written and tested copy, sent campaigns and worked replies. That work cannot be returned, and it is deemed delivered as it is performed.
Lead qualification disputes. If you believe a delivered lead did not meet the qualification criteria agreed for your campaign, notify us in writing within 7 days of delivery of that lead. We will review the lead against the agreed criteria in good faith. Where we agree a lead did not meet the criteria, we will, at our discretion, either replace the lead or credit it against future delivery. Lead disputes are resolved through replacement or credit only - not through monetary refunds.
Nothing in this policy limits any rights you may have under mandatory applicable law that cannot be excluded by agreement.
Initiating a chargeback or payment dispute on fees for services that have been performed in accordance with these Terms is a material breach of these Terms. In that event we reserve the right to suspend or terminate services immediately, dispute the chargeback with all supporting evidence (including campaign records, deliverables and correspondence), and recover the disputed amounts together with any fees and costs incurred in responding to the dispute. If you have a concern about a charge, contact us first - we respond to every billing question.
We commit to delivering leads that meet the qualification criteria agreed with you. We do not and cannot guarantee that any lead will convert to a sale, that you will achieve any particular revenue, or any other business outcome. Sales conversations, proposals, pricing and closing are your responsibility. Past results, including case studies published on our website, are illustrative of prior campaigns and are not a promise of future performance.
We retain ownership of our methods, processes, templates, tooling and know-how. On payment in full, you receive a licence to use the campaign materials and lead data delivered to you for your internal business purposes. Case study data may be published by us only with your written consent.
Each party will keep the other's non-public business information confidential and use it only for the purposes of the engagement, except where disclosure is required by law.
To the maximum extent permitted by law: our total aggregate liability arising out of or in connection with the services is limited to the total fees you paid us in the three (3) months preceding the event giving rise to the claim; and we are not liable for indirect or consequential losses, loss of profit, loss of revenue, or loss of business opportunity.
Either party may terminate the engagement as set out in your agreement. On termination, all fees for work performed and leads delivered up to the termination date remain payable in full and are non-refundable in accordance with Section 4.
We may update these Terms from time to time. The version published on this page at the time you engage us (or, for ongoing engagements, the version in effect at each billing period) applies. Material changes will be notified to active clients.
These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction over any dispute arising from them.
Questions about these Terms or any invoice: james@shieldsoutbound.com.